Consumer, Affinity and SME

Our Consumer, Affinity and SME business is focused on meeting the insurance needs of small companies and individual clients in some of our key markets around the world including the UK, Australia and Canada where we trade under the Thistle brand, as well as growing operations in Asia and Latin America.   

Our business is focused on niche client segments or products where we have deep knowledge and / or enhanced access to the client, often through some form of affinity relationship. In many instances we have access to bespoke insurance facilities and products that provide our clients with enhanced pricing, terms and coverage that they cannot secure elsewhere.

As well as selling to and servicing small companies and individuals directly, we often also work in partnership with trade associations, membership bodies and large corporates to offer insurance products to their staff, clients and members.  We are able to leverage the global capabilities, know-how and technology platform of the broader JLT Group to design and deliver effective and attractive programmes to these affinity clients. In doing so, we provide significant value to our affinity partners, often white-labelling insurance products to broaden and develop the affinities brand.

We market ourselves through a combination of direct sales and marketing and web-based techniques.  Our products and services are typically either accessed online, or via one of our dedicated call centres or through one of our wholesale broking partners.  Examples of the types of insurance products we offer include personal insurances (e.g. home, caravan and travel), motor fleet, professional indemnity, commercial property and small business insurance.

We are uniquely positioned to help protect our clients from risk and uncertainty. Whatever your requirements, our teams of scheme specialists take pride in delivering comprehensive, cost effective solutions aimed at both minimising exposure and offering value. We are well known for our attention to detail and a determination to be different – all underpinned by our commitment to providing first class customer service.