Hospitality Insurance

JLT is one of the world’s leading providers of insurance-related advice, brokerage, and associated services.

We have an intimate understanding of the risks our hospitality client’s face, the assets they want to protect, and a proven track record of providing unique solutions.

We understand that unexpected incidents can not only negatively impact a hotel company’s balance sheet, but also the brand and reputation of the organization.

Our team continuously expands and leverages our considerable expertise to preserve and protect your bottom line.


Insurance for the hospitality

We can provide the following insurance solutions for the hospitality sector:

Property and terrorism - hotels in popular tourist destinations present unique challenges in addressing hurricanes, earthquakes, and terrorist threats. Our experts structure complex programs that address these potentially catastrophic risks.

Casualty - your organization’s operations cater to a vast array of patrons, personnel and activities. We are experienced in crafting innovative liability insurance products and loss control techniques to address your distinct risks.

Insurance for the hospitality

Cyber - Franchise agreements, merchant services agreements, and OTAs do not isolate you from the risk of a cyber attack. We help our clients understand, evaluate, and prepare for a breach or a network shutdown. Access to turnkey breach response solutions mitigates the reputational harm that may be more damaging to your business than the attack itself.

Management liability - In the high profile industry of hospitality, we have a particular strength in the lines of business that most directly face your management team: directors & officers liability, employment practices liability, fiduciary liability, crime and kidnap & ransom.

Reps and warranties - There has been a consistent uptick in merger and acquisition activity, alongside an improving economy as our hospitality clients strive to compete on global basis. Our M&A practice  customizes products to protect against breaches of representations in stock or asset purchase agreements.


Specialty focus

We are specialists. We are experts at what we do. Our specialty focus starts with our team, and extends to market relationships, unique and innovative policy wording, and claims support and handling. We excel at solving complex risk that lies at the intersection of industry and product.

Benefits to you:

  • A team that speaks your language and will act as an extension of your own team
  • Customized solutions that will help foresee challenges and capitalize on future opportunities
  • Broking service driven by specialist knowledge of insurance markets and their strengths and weaknesses
  • Best-in-class pricing while ensuring your policy will perform.

Informed decision-making

Our use of analytical tools is a major differentiator in the development and implementation of risk management programs at JLT. Our willingness to move beyond the past to extrapolate around specialty experience and industry elements sets us apart in our ability to provide superior analytics that support understanding and decision making.

Benefits to you:

  • Insurance programs that optimize TCoR and EBITDA
  • Stronger validation of coverages, limits, and retentions
  • Quantify and qualify how a terrorist act or natural catastrophe can affect your bottom line
  • Sophisticated analysis of your realistic cyber/ network interruption exposure.

Targeted pre and post loss mitigation

We will continuously assess and monitor your risks, utilizing custom-built analytics. We focus on preventing or mitigating your productivity and financial losses from workplace and patron injuries. We respect that your customer service philosophy should dictate how patron liability claims are handled – not your insurance company. We also have the insight that employee injuries are not only costly but impact your guest servicing capabilities.

Benefits to you:

  • Lower claims expenses, improved business results, and enhanced risk profile
  • Determine exactly where opportunities for improvement lie
  • Supporting a safe environment for your patrons and personnel
  • Enhanced Patron experience.

Case Studies

Hurricane risks

After a difficult Hurricane season, a golf course management company was facing rising property rates and the availability of commercial insurance in general.

The client engaged JLT three weeks before their property renewal because of a loss of confidence in their previous broker due to coverage issues, inferior claim preparation support, and a general lack of communication. We were able to onboard and transition this client all while negotiating a difficult renewal with the markets.

The transition process allowed us the opportunity to learn about our new client. Not only were they dissatisfied with claim results from the recent storm season, but they believed that the process had never aligned with their organization. Understanding there was willingness to change traditional purchasing patterns, JLT was able to get creative and devise an alternative transfer product in the form of a weather hedge.

This supplemented a traditional property program and has already benefited the client greatly in terms of premium savings and claim payments. The success is attributed to both the team’s ability manage a smooth transition and implement innovative techniques not seen before for this type of risk.

Insurance for the hospitality

Large Luxury Hotel And Hospitality Brand

An international hotel investment and management group with deluxe and first class hotels, resorts, and residences in sought-after destinations around the world experienced a multi-server cyber intrusion attack. The attack affected multiple properties and triggered both the local administered policy, as well as a master cyber policy. The client subsequently became entangled in a challenging and drawn out cyber coverage dispute concerning payment card assessments, fines/penalties, and defense cost reimbursement.

The insurer is an MGU and works with a competing London broker. Additionally, the insurer retained outside coverage counsel, which complicated communications and negatively impacted the claim payment resolution process. JLT was awarded the BOR and subsequently assumed claims advocacy duties from the client’s prior broker. JLT’s claims professionals worked closely with the client to resolve numerous issues, and leveraged its relationships with the insurer’s senior management team. After several months of negotiations, the insurer ultimately paid an additional USD 3.6 million in loss that it had refused to previously reimburse the client.

Insurance for the hospitality

Non-US Domiciled Hospitality Company

A non-US domiciled hospitality client has a long standing relationship with JLT outside of the US. Prior to JLT’s expansion into the US, they requested a local cyber policy and received misguided advice from their broker in terms of structure of the local policy. Once we expanded brokerage operations into the US, our JLT colleagues in Asia engaged us to review the overall structure of the cyber program, the coordination between the various policies, and provide consultation and representation in the US going forward.

Prior to the involvement of our US-based cyber experts, our client experienced a breach of a US server that impacted properties outside of the US. As expected, the various carriers that issued cyber policies to our client pointed to the others to respond on a primary basis. As soon as our US experts were engaged, we outlined the issues that would result from the disconnected policy structure and lack of coordination among the policies. We immediately corrected the discrepancies between the programs, placed it with a single carrier with relevant presences that matched their global footprint, and improved wording to address their unique risks. While the breach was in the early stages when we initially became involved, we’ve since had to take over claims advocacy again because of the poor performance of the parties involved at the time that the breach occurred and the lack of coordination among all of those parties.

Read our latest insights