Claims management services for the energy industry

We recognize that the ultimate test of any insurance product is the provision of a quality service in the event of a loss. Our energy claims team is a vital component of the service we offer.

Claims Management

We place great emphasis on our energy claims service and we are dedicated to maintaining a strong reputation in this field.

We are uniquely structured with our claims team sitting alongside our broking and account management teams. This ensures a collaborative and integrated approach, providing you with timely and effective support in the event of a loss.


Our claims handlers possess all the technical expertise to be able to discuss complex loss scenarios at a highly technical level to provide support and technical assistance on major claims, such as:

  • Regular site visits to discuss claims circumstances in detail
  • Central management and control of claims submission and handling strategy
  • Early identification and advice on potential policy liability issues
  • Maximizing our significant market leverage to secure optimum claims outcomes by tough discussion and negotiation
  • Co-ordination of recoveries of your insured losses.

In addition, we engage our claims consultants, Echelon to provide assistance in preparing complex claims for submission to underwriters. They provide:

  • Access to specialist resources (such as forensic accountants, surveyors, engineers or lawyers)
  • Organization, collection, and analysis of claims data
  • Claim evaluation, preparation, and presentation
  • Loss scenario planning across the full spectrum of potential claims including major fire loss, business interruption, and product liability/recall.


30% of world mobile drilling rig fleet insured Settled a compromised Argentinian refinery fire loss of USD 615 million Negotiated over USD 5 billion Gulf windstorm losses following 2005 and 2008 hurricanes reaching ‘global settlements’ where time value of money was of paramount importance to our clients In 2017, settled 15 claims valued over GBP 50 million


claims management
  • We involve our dedicated claims management experts at the outset for their insights when designing insurance programs. We leverage their expertise to avoid any ambiguities in the wording and we work with markets that are claims responsive
  • Our client executives, brokers, and claims specialists all work closely together to maximise value and claims recoveries for our clients. This structure also enables the teams to produce policies together to ensure the most suitable coverage is put forward and that seamless service is delivered to our clients
  • We have a dedicated in house claims team that will advocate on your behalf in the management of all claims regardless of your exposure
Claims Management
  • We have collected funds totalling almost USD 3.5 billion from the London market in the last five years
  • Our energy claims team comprises 11 experienced practitioners
  • As a group, we adhere to a strict set of procedures for processing and collecting claims on your behalf. These are monitored by our internal compliance team whose sole purpose is to monitor our operations and systems, in order to ensure this element of our overall client service is maximized.

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