Construction claims consulting

Construction insurance claims are very different from contractual time and expense claims. The way an insurance claim is prepared is a key factor in successfully obtaining a full and timely settlement from insurers.

A specialist understanding of policy wordings and the various heads of cover is critical obtaining the best claim settlement. An adjuster-friendly format which clearly links the contractual responsibilities to the insurance coverage, will also maximize the indemnity.

JLT's team of highly experienced claims professionals specializes in managing, negotiating, and resolving claims across the construction industry.

Our clients have confidence that the insurance policies we arrange are expertly structured, are written by experienced insurers with strong claims track records, and, in the event of a loss, that JLT will handle the claim efficiently, and with the optimal results.


Claims Consulting insurance 

JLT's claims experts and consultants work with our core broker service teams, providing clients with the expertise needed to successfully prepare and settle large and complex claims.

Our specialist knowledge and experience helps organizations optimize recovery from the insurance policy. We also help balance the often extensive information requests from loss adjusters and provide the information needed to achieve settlement.

Our proactive approach is underpinned by the following key activities:

Claims protocol: implementing JLT’s claims protocol to encourage supportive insurer behavior and agree upon best practices for the handling of claims.

Claims response plan: working with our clients to develop a claim response plan and establish written claims procedures.

Loss scenario testing: loss scenario testing to explore and validate the policy response to challenging claim circumstances.

Claims Consulting insurance 

We will also provide our clients with hands-on assistance, including:

  • Proactively managing and coordinating all parties involved in the process
  • Gathering the right information to prove your claim recovering costs to mitigate the loss and delays to the program
  • Reviewing the impact on unbuilt works and recovering additional expenditure
  • Mapping the full scope of cover to incurred costs and losses Formulating appropriate strategies to recover “grey” areas of the claim
  • Preparing a comprehensive proof of loss which fully evidences the claim
  • Fully engaging with insurers’ loss adjusters and other experts.

Key Stats

Construction Key Services Construction Key Services Construction Key Services Construction Key Services


Our dedicated in-house construction claims team is integrated within our construction team ensuring we provide a unified global service to our clients. Our team consists of claims executives and senior specialists with an extensive track record of claims account management and resolving major and complex construction losses.

In addition to our relationships with our clients, we maintain strong relationships with insurers, loss adjusters and lawyers to help expedite the claims process and ensure we retain our market-leading expertise.

Our relationships and position as the leading construction claims broker in the London market allows us to resolve difficult and contentious claims through constructive dialogue and a defined management escalation process.

We look to take a proactive approach to claims management. At the outset, we establish effective claims protocols and handling procedures to ensure a robust and efficient claims management process which expedites claims handling and resolution.

Our claims team gathers market intelligence on insurers and their claims performance. This allows us to provide clear advice on the selection of insurers according to their claims performance record.

We provide claims preparation training to our clients to ensure organizations understand how the policy may respond in the event of a loss.

Read our latest insights