Insurance for Communications & Technology Companies

Communications and technology (CommTech) companies face a number of challenges, not least of which is the constant need for innovation to satisfy evolving consumer demand and survive in a highly competitive marketplace.

That competition has led many CommTech companies to diversify into multiple sectors in recent years, something that brings significant opportunities, but also risks. Alongside this is an increase in mergers and acquisition (M&A) activity in the sector; a trend that is likely to continue.

CommTech companies manufacture many of their products in emerging markets, leaving them vulnerable to risks around extreme weather and political volatility. They also tend to have long and complicated supply chains, over which they have limited visibility. Personal data is another hot topic of the moment, with constant changing data protection regulations across the globe. The data that companies hold and what they do with it is increasingly coming under the microscope, putting organisations under pressure to comply with new rules.

The good news about all of these challenges is that there is a lot that companies can do to mitigate them through risk transfer solutions. JLT's global CommTech practice has been helping clients to identify and manage their exposures since 2004.


Communications and technology what we do

We provide insurance broking services to CommTech companies around the world and have experts across the entire spectrum of risks faced by our clients. From physical damage, liability, first and third party cyber and financial risks, to political violence and people risks, our team can assist in placing specialist policies to meet your needs.

In addition to technical expertise, our major focus is on service and our ethos is built around a client first model providing our clients with a service model that best fits their way of working. We do not impose our way of working on our clients, but rather work with them to design a service platform that best suits each specific set of circumstances.

Communications and technology what we do

Our wide-ranging experience means that we are well placed to help companies with operations that span multiple sectors, including (but not limited to): software and app developers, telecommunications, consumer electronics, IT services, technology manufacturers and semiconductors.

We also have a proven track record of settling large, complex claims suffered by our clients. Our claims experts sit alongside the account teams meaning that they have an excellent grasp of our clients' businesses that they can then apply throughout the claims process.


Placing insurance policies for our clients is just part of what we do. A strong understanding of your risk profile helps to ensure the policies we place are suitable both in scope of coverage and limit. We have numerous experts to help clients quantify their risks and can offer service such as:

  • Business interruption reviews / post loss forensics
  • Business continuity management
  • Analytical services
  • Supply chain risk management
  • Enterprise risk management
  • Risk and loss control services

We have been through numerous mergers and acquisitions with our clients so are well versed in this area.

Pre-acquisition, our specialist M&A team can assist with due diligence and place bespoke Warranties and Indemnities policies tailored to the sale and purchase agreement to aid the selling/buying process. Post-completion, we will ensure that new acquisitions benefit from your insurance coverage from the moment they are acquired and with minimum fuss. We will conduct a full review of any previous insurance policies held by the new acquisition and identify any gaps in coverage that may exist in your programme, and help with placing run-off insurances where required to cater for any past liabilities.

Over the past decade or so we have seen a shift in the exposures of our clients. Traditionally the largest insurance claims came from property damage and business interruption triggers suffered as a result of a physical event.

Whilst losses of this nature are still a very real and serious risk, we are increasingly seeing liability related losses impacting our clients more and more. This can come in a number of forms for example liability originating from a cyber incident, from a failure of services or product recall exposures amongst others. Whatever the type of claim, our experienced claims experts are always on hand to assist.

Key Stats

250 commtech
Annual combined revenues
worlds largest network
written premiums


Our CommTech team has the experience and expertise to offer you not just risk transfer insurance products, but a range of associated service to help you view your risks holistically. We are different because:

  • We promise never to become complacent or take your business for granted – we will keep on top of our game by continually striving to do our best for you and regularly challenging ourselves to do better
  • Our promise is to always provide wordings that are robust and evolving as your industry develops. We take into account new exposures which test the market. We ensure the most appropriate packages are available to you. We are one of the market leaders in terms of widest wordings and set the trends
  • We will provide you with a dedicated team of specialists who are focused on your sector, structured to provide you with expertise in all of the areas that you need cover
  • We are a team who will respond quickly and pride ourselves on being available to you when you need us most. We know this is crucial to you and your businesses success and will do everything we can to deliver at the point required
  • We provide a single point of contact to take the stress out of dealing with your global insurance programmes. Our multi-lingual team will coordinate between you, the insurer, your local operations and where relevant our network spanning over 135 countries
  • We have what we believe to be the best industry specific claims teams in the market. It’s not enough to simply offer a reactive, post loss claims service. Supporting clients to manage loss ratios and loss avoidance is equally paramount. We offer pre-loss scenarios and stress testing policies which are highly valued by many of our clients. 


No two companies in the CommTech sectors are the same so risk profiles tend to differ from firm to firm. Our team has access to a suite of products that your company might require, including:

Protects your buildings and other physical assets from damage and any resultant loss of revenue or increased costs of working as a consequence of that damage. Some examples of extensions explored by our clients include Contingent Business Interruption (supply chain risk) and additional cover for overhead Transmission and Distribution lines.

Cover for your legal liability in the event damage or injury being caused to a third party. Very specific to the CommTech sectors is an extension for electromagnetic fields (EMF) losses which can be obtained if required. Products liability is equally important for our clients who manufacture equipment or components. Linked to this, product recall is also a key area.

Cover for your legal liability in the event that you fail to fulfil a service or are negligent in the delivery of that service. Many of our clients also combine cyber coverage into their technology errors and omission (E&O) policy for coverage certainty should there be a loss that falls between the two covers.

Particularly important for CommTech companies, cyber policies can protect you against both third party claims arising from cyber related incidents and first party costs you incur in putting these incidents right. Cyber business interruption is also a key area to explore to protect revenue that could be impacted following a cyber incident.

Such as directors’ and officers’ liability, crime and employment practices liability are not unique to CommTech clients, but are extremely important and often very high up the agenda of management boards.

Again, whilst not specific to CommTech companies, insurance policies such as personal accident and travel and kidnap and ransom are key to our clients. People are the most important asset of any business so protecting them is crucial.

Our approach is to tailor these products to ensure they cover the unique risks you face as a business. We do not believe in off the shelf products and will always look to use JLT form wordings where possible.

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